This shipping policy describes the terms and conditions for shipping your orders placed on our Site.

1. Delivery Areas

We deliver to France, Switzerland, and the United Kingdom

2. Order Processing Times

All orders are processed within 1 to 3 business days following payment validation. In the event of exceptional delays, we will inform you by email or telephone.

3. Delivery Methods

We offer several delivery methods:

• Standard delivery: estimated time 3 to 7 working days;
• Express delivery: estimated time 1 to 3 working days;
• Relay point (if available): estimated delivery time of 3 to 5 working days.

Shipping costs are calculated based on your location and the delivery method you choose. These costs will be displayed when you confirm your order.

4. Order Tracking

As soon as your order is shipped, you will receive an email containing a tracking number and instructions on how to track the status of your delivery.

5. Customs Fees and Taxes

If orders are delivered outside the European Union, customs fees or local taxes may apply. These fees are the responsibility of the customer and are not included in the total order amount.

6. Delivery Issues

If you have a problem with your delivery (delay, damaged package, missing product), please contact us within 7 days of expected or actual receipt of the package. We will do our best to resolve the issue quickly.

7. Return and Refund Policy

For any questions regarding returns or refunds, please consult our Return Policy available on the Site or contact us directly.

8. Contact

For any questions regarding this Policy or the status of your order, you can contact us by email at info@glamoria.fr